Transcript FAQs

 

Who can I contact if I need assistance with accessing my transcript?

Credentials Solutions customer service department offers phone support between 8 a.m.-9 p.m. (EST/EDT), Mondays through Thursdays, and between 8 a.m.-7 p.m. (EST/EDT) on Fridays. Credentials can be reached at 847-716-3005.

Why offer electronic transcripts?

The Office of the Registrar offers transcripts delivered electronically via email. Electronic transcripts provide a fast and secure process for students and alumni. Transcripts can be ordered and sent in less than 30 minutes. Current and former students may submit a request 24-hours per day from any computer connected to the Internet. TranscriptsPlus will be unavailable on the second Sunday of each month for maintenance from 1:00 a.m. to 5:00 a.m. (EST/EDT).  

Electronic transcripts also offer improved tracking services. Transcript requestors are provided real-time email alerts to keep you up-to-date on the status of your order. And the use of electronic transcripts promotes an environmentally friendly, paperless process. 

How do I receive my electronic transcript?

Electronic transcripts will be sent to the email address included in the request. After you have made your request and payment, you will receive a confirmation email from GW’s authorized vendor, Credentials Solutions. You will also receive emails letting you know when your request has been authorized and when your request for a transcript has been completed. Finally, the recipient will receive emails with instructions detailing how to download the secure PDF transcript. All of these notifications will come from [email protected]

Recipients who cannot find emails from Credentials Solutions should check their spam folder.

How long will the recipient have access to download my electronic transcript?

Once the PDF of your electronic transcript is created and the recipient has received notification that your transcript is ready to be downloaded, the recipient will have 30 days to access the transcript. After the PDF has been downloaded, the recipient will have 48 hours to access it on the Credentials Solution portal before it is no longer available. 

What if my download link expires?

If the download link or the PDF link expires, you will need to re-purchase your official transcript online.

What forms of payment are accepted?

You can purchase your official electronic transcript using Visa, Mastercard, American Express, and Discover.

Can I receive a paper transcript?

Paper copies of official transcripts can be requested online and can be either mailed to an address you provide or picked up at Colonial Central, located on the ground floor of the Marvin Center. Pricing varies depending on delivery method.

What are the prices for transcripts?

Electronic delivery $8

Mailed to Domestic Addresses:

Regular Mail $11

FedEx $31 (48 Contiguous states) or $34 (Alaska and Hawaii)

International Addresses (and U.S. Territories):

Regular Mail $25

FedEx $54

In-person pickup at Colonial Central $15

Why has the cost of transcripts changed?

Electronic transcripts provide a number of benefits to current and former students. Students are able to request transcripts 24-hours per day through a secure electronic website (TranscriptsPlus will be unavailable on the second Sunday of each month for maintenance from 1:00 a.m. to 5:00 a.m. (EST/EDT)). Transcript statuses can be easily tracked using the TranscriptsPlus system.  The price for paper transcripts has also increased to provide better customer service. This increased cost helps cover the cost of paper, staff, and equipment. 

How can I get an unofficial transcript?

Unofficial transcripts must be requested and picked up in person at Colonial Central, located on the ground floor of the Marvin Center. Five copies of unofficial transcripts per day are provided for free. 

Can Credential Solutions send an electronic transcript directly to another academic institution on my behalf?

Yes, Credentials Solutions offers a School to School option between the institutions’ Registrar’s and Admissions offices. Students can search for receiving institutions by selecting the state in which the institution is located.  Once the state has been selected, students can search for the appropriate college and select the destination office and address.  

If the recipient needs an official transcript, it should be sent directly to their email address, not to yourself.  

Can I use my electronic transcript as many times as I want?

If a PDF is downloaded and saved, it can be used as many times as needed. 

Please note that once a transcript has been opened, it is no longer considered official. If an admissions office or potential employer requires an official transcript, you should have the transcript sent directly to them. 

What makes a transcript official or unofficial? 

Both the official and unofficial transcript contain the same information about a student’s academic record: a list of classes, grades, and credits. Only an official transcript includes the Registrar’s signature and the college seal. An official transcript may not be opened by anyone except the addressee (i.e. an admissions office, employer, etc.). Official transcripts should not be opened by anyone except the listed recipient.  

Unofficial transcripts list the student’s academic record without signature or seal. Unofficial transcripts allow students to review their academic record and can only be provided to the student in person at Colonial Central.  

I am an alum and cannot remember my GWeb login. How do I request a transcript?

If you attended GW prior to 1982, or do not have access to your GWeb account, visit TranscriptsPlus to order. 

I attended a different school but understand that GW is the custodian of my record. How do I request a transcript?

If you attended Ben Franklin University, Mount Vernon College, the Graduate School of Political Management or the Corcoran College of Art + Design, visit TranscriptsPlus to order.  

Can I order a transcript if there is a hold on my account?

Certain holds prevent the release of an official transcript. In this case, students who order a transcript will be notified of their hold status and will have 30 days to resolve the hold. Once the hold is removed, the transcript request will be processed. If the hold is not resolved 30 days after the initial order, the request will be cancelled, and the student will not be charged.